Post# 223 - My Ongoing Dialogue with the Detroit Tigers Part 2 of 2

This is Part II of my ongoing dialogue with the Detroit Tigers.  Part I is .HERE
------------------------------

Sent: 05/31/2011 02:15 PM AST
Subject: RE: Next weekend

Hey Ron,


It's been a little while.


From what I heard, the Opening Day Sparky tribute was very nice.  I wasn't sure if that was your "baby".


I hope all is well with you.


Thanks,


Jerry
(XXX) XXX- XXXX

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Subject: Re: Next weekend
Date: Tue, 31 May 2011 14:20:48 -0400


Hi Jerry:

Good to hear from you. Sparky tribute was nice. Working on plans for June 26.

Talk by phone tonight? Wednesday?

Good time for me is between 6-6:30pm.

Best,
Ron

------------------------------------

Subject: RE: Next weekend
Date: Tue, 31 May 2011 14:39:20 -0400


Sure Ron- either of those will work.


-----------------------

Subject: RE: Next weekend
Date: Mon, 13 Jun 2011 00:16:53 -0400

Hey Ron,

I took my son to the game on Saturday night, while my wife and daughter enjoyed the Taylor Swift concert next door.    I thought I'd give you my review of the experience.

First, the ticket office—I bought tickets in 338.  The gentleman behind the glass was very helpful.  He gave my son (7) a schedule and told him “Verlander’s on the front.  He’s pretty good.”  It was a small touch, but my son took that schedule home and put it on his dresser.  Very classy.

The game was great.  I like the way they honor the military.  The fireworks were exceptional.  I’ve seen dozens of post-Tiger game fireworks, and it seemed (maybe I’m wrong) like they improved them.  All-in-all, a great experience.    

Circling back to the food: As far back as the early 1980’s, when my dad would take my brothers and me, my expectations for the ballpark food have always been pretty low.  I could pay $9 for cheese-sauce covered nachos, or go to Xochi’s after the game and get real nachos.  But when you go to other ballparks, the food has more character and local representation.  It’s not so generic.

Over the years, I’ve generally stuck to the hot dogs, and I feel they’ve gone downhill.  Back in the 80’s, they were all steamed.  Now, if you go one of the stands, they’re shriveled.  The Hebrew Nationals are an improvement, but I find them a little salty.  From what I saw in the food court, there was a Mexican counter, a hot dog counter, the Chinese food (which I tried once and thought was just so-so), the Sidekicks place with the chicken basket, Edy’s, and Little Caesars.  Didn’t there used to be a cheese steak place and a sandwich place?  It’s been a while.

Here are my suggestions.  I realize things are probably the way they are for a reason, and some of my ideas may have already been explored and not pursued for a reason.

First, I wouldn’t change anything about the remote food stands (like the one by 338).  The food there is what I would expect, and my personal penance for buying cheap seats.

Next, when I go to other cities, I love taking in the local foods.  I think it’s nice to have an ensemble of local foods at the ballpark for out-of-towners.  It’s also a great way to support those businesses and create awareness.  The Mud Hens have Ballreich potato chips.  Fenway has Clam Chowder.

I know we have Leo’s and Little Caesars, and I understand why.  I just think it would be cool to replace all of the generic food court restaurants with local businesses.  A “Slow’s To Go”, may one of the restaurants in Mexicantown could put together a street taco/tamale  stand, maybe one of the owners of one of the restaurants on the Dearborn/Detroit Border could do a Shwarma stand.   How about something incorporating zip sauce!

I’d love to see the sports bar that replaced the barbecue place be something like Redcoat Tavern or Snookers (minus the pool tables)—somewhere that I could get a great bar burger.  It would be cool to see Kowalski or Dearborn Sausage instead of Ballpark throughout the park.   I saw one of the carts had local beer.  I like that.  I wish it were more readily available around the stadium though.  What about the Faygo Porch?  Pepsi might not like that.  I’ll stop now.

To sum up, great overall experience for my son and I.  For someone less focused on the game, the food is probably a bigger deal.   It would be cool if Comerica Park had something “signature” that people in other cities would come home and rave about--bakery buns on the hot dogs or something.  I just figured that if I’m spending my food money elsewhere, other “foodie” people like me are doing the same.

Thanks,

Jerry

-----------------------------

Sent: 06/27/2011 09:48 PM AST
Subject: RE: Next weekend

Ron,


11 years ago, I went to Sparky Anderson Day to honor the man. It felt a little hollow because they didn't retire his number, and they should have.


Based on the fact that 5 months later, we haven't talked, I would assume that we're not going to talk.  I don't expect you to explain why the #11 retirement had to happen in 2011 instead of 1996 or 2000, because I understand the politics. Many, if not most fans feel like I do about this, and if I'm tired of hearing about it, I can only imagine how tired you are.


I took my family to the game on Sunday.  It was a last minute decision.  I went, not because I felt fine with all that has happened over the years.  I went because I wanted to honor Sparky.  I wanted my kids to see how revered a man he was.  His words, "It don't cost nothin' to be nice to people" are words to live by.  He made me think more about other people.  He bridged 3 generations--my Grandparents admired him.  It felt right being there--sort of like his wake. 


Under the circumstances, it was a beautiful ceremony.  Great participation from past players and personalities, and Sparky's kids and grandkids.  A nice video tribute, and the portrait is very nice.  For all of the things that you were able to do in this situation, you hit the ball out of the park.   It needed to happen, and it did, and it was as nice as it could have possibly been.  Nice job.


Thanks,


Jerry

-----------------------

Subject: Re: Next weekend
Date: Tue, 28 Jun 2011 21:32:38 -0400

Jerry:

Appreciate the feedback. Pleased to hear you attended. It was a special moment in Tigers history regardless of past circumstances. A lot of planning and hard work went into the ceremony and we believe, by the fans reaction, they appreciated the presentation.

I think you'll agree, we have actually generated a dialogue, despite not connecting by phone, which we will at some point soon.

As always, your support of the Tigers is most appreciated and your thoughts and comments welcome.

Let's put tonight's game behind us and get'em tomorrow.

Best,

Ron--------------------------

Subject: RE: Next weekend
Date: Tue, 28 Jun 2011 21:54:57 -0400

Agree Ron--it really was nice. I could tell a lot of thought and effort went into it--inviting everyone, gifts, montage, speakers, etc. 


It made me want to go back and watch old footage.  It made me miss the old park, the organ, the hot dog smell, etc. 


My son is seven and starting to follow baseball more now.  I have that DVD set with the old games.  I'll probably show him some of those. I wish there was a George and Al channel.


Thanks,

Jerry

-------------------------
You May Also Enjoy:

Post# 20 - Letter to One of My Heroes, Ernie Harwell

Post# 24 - Mr. Ilitch: Show Sparky Some Love!

Essay# 9: Detroit Tigers and the 1987 Pennant Race Thrills

From http://thehermanletters.blogspot.com/

Follow me on Twitter: @hermanletters

Follow me on Facebook

---

Post# 222 - My Ongoing Dialogue with the Detroit Tigers Part 1 of 2

The Sparky Anderson number retirement has always been, for me, a hot topic.  It all started on Sparky Anderson Day at Comerica Park in 2000.  They let him ride around the park in a car, and he waved to the fans.  It should've happened then.  When Tom Wilson joined the team, I sent this note.  No reply.

Then, VP of Communications, Ron Colangelo and I had this exchange, where Ron stated that they would take a look at the possibility at the next organizational review.

Then, there was an article in the Detroit News on Sunday, January 23rd that set me off.  In it, Dave Dombrowski claimed that the retirement of Sparky's jersey has never come up in discussions.

I don't buy that.  At the same time, I realize that folks like Dave and Ron have to tow the company line and clean up messes created by those above and around them.  This is Part I of my dialogue with Ron over the course of five months.  Part II is HERE.

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Subject: RE: Sparky Anderson
Date: Sun, 23 Jan 2011 11:32:15 -0500

Dear Mr. Colangelo,

When my kids tell a lie, they get grounded.  To me, it's the biggest form of distrust possible between two entities.  One lie can ruin an entire relationship.  How am I supposed to process a lie when it occurs between a fan, and his lifelong baseball team?

On October 23, 2009, (while Sparky was still alive) in the note attached, you stated "...but we will certainly take your endorsement into consideration for Sparky Anderson during our next organizational... review."

In today's Detroit News, Dave Dombrowski states: "Sometimes topics don't come up. ... The whole time I've been here (since November 2001), we've never had the discussion,"

Can you see why I'm upset?  Who's lying?  You to me?  Dave to the Tony Paul of the Detroit News?  Or the Detroit News to its readers?  I'm sure it's asking too much for you to explain this.  I'm sure you've got bigger issues in your hopper.  Just know that I'm thoroughly disgusted with the manner in which this entire situation has been handled.  From waiting to retire the number until Sparky was gone, to the lip service that's been doled out, either to me, or to the entire fan base.

I may not make it over to the ballpark this season.  I may not be able to stomach it.

Sincerely,

Jerry
------------------------------
From: Ron.Colangelo
Date: Fri, 28 Jan 2011 11:53:34 -0500

Jerry:

I welcome the opportunity to discuss this subject with you.  

Please let me know a time we can speak over the telephone next week.

Thank you,

Ron
----------------------------
Subject: RE: Sparky Anderson
Date: Sat, 29 Jan 2011 00:20:08 -0500

Hey Ron,

I'd be happy to discuss this.  I've cooled down a little.  I realize there are multiple sides to things like this, with personalities and politics.  It's just very disappointing, the way it looks from the outside.

I bleed blue and orange.  I greatly admired Sparky.  Kaline, Horton, Tram, right down the line.  Frankly, I greatly admire Mr. Ilitch too. 

The best time for me during the week is after 5:00.   My cell number is XXX-XXX-XXXX.

I appreciate you getting back to me--I'm sure you're very busy.

Thanks,

Jerry
-----------------------------
Subject: Next weekend
From: Ron.Colangelo
Date: Fri, 11 Feb 2011 15:02:17 -0500


Jerry:

I would like to know if you are available sometime next weekend (Feb. 19 or 20) to speak by phone.  I will in Lakeland for Spring Training, and you said after 5:00 p.m. works best.  Please let me know a date, time and phone number.

Thanks,

Ron
-----------------------------------
Subject: RE: Next weekend
Date: Fri, 11 Feb 2011 22:02:29 -0500

Ron,

After 5 only applies to during the week.  How does Saturday 11:00 AM sound.  I assume you'll be busy down there, so if there's a better time, let me know.

XXX-XXX-XXXX

Thanks for following up!

Jerry 
-----------------------
Note: there was a highly public off-the-field incident that week with our star player.  I figured this would be an "all hands on deck" situation in Lakeland, where the Tigers have their spring training.
-----------------------
Subject: RE: Next weekend
From: Ron.Colangelo
Date: Thu, 24 Feb 2011 15:38:49 -0500

Jerry:

I haven't forgotten you.

Ron------------------------

Subject: RE: Next weekend
Date: Thu, 24 Feb 2011 21:15:22 -0500

No worries, Ron.  When things were happening last week, I figured you'd be busy.
-----------------------

Subject: RE: Next weekend
From: Ron Colangelo
Date: Tue, 29 Mar 2011 12:49:01 -0400

Let's talk this week!  It's the perfect time since the season is about to start.
------------------------
Subject: RE: Next weekend
Date: Tue, 29 Mar 2011 18:37:59 -0400

Sounds good Ron!  It's hard to tell you the best time to call.  My schedule is ever-changing these days.  If I'm not at work, I'm enjoying my hour commute or training for my upcoming half marathon or in the bleachers at my daughter's swim practice.   Feel free to call me whenever.

This is my favorite time of year.  I'm excited about the team, like the offseason moves, etc.  I went to a Reds/Angels game in AZ two weeks ago with my wife, kids, Dad and brother and had a great time.

Thanks!

Jerry
(XXX)XXX-XXXX

-------------------

To Be Continued.....

 

-------------------------
You May Also Enjoy:

Post# 20 - Letter to One of My Heroes, Ernie Harwell

Post# 24 - Mr. Ilitch: Show Sparky Some Love!

Essay# 9: Detroit Tigers and the 1987 Pennant Race Thrills

From http://thehermanletters.blogspot.com/

Follow me on Twitter: @hermanletters

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Essay # 9 - Detroit Tigers 1987 Pennant Race Thrills

As a Detroit Tiger fan, this time of year is usually meaningless.  With our team relevant again, my thoughts turned to the 1987 playoff run, which was very exciting.  In 1984, we were in first place the whole year, with a target on our backs.  In 1987, we were the hunter.

The 1987 season started like a lot of baseball seasons in Detroit--they got off to a slow and frustrating start—11 and 19.  Lance Parrish had left via free agency, which really stung me as a fan.  In his place, we had a rookie catcher, Matt Nokes, along with Mike Heath.  We had youngsters like Jim Walewander and Scott Lusader.  Pat Sheridan played a larger role now.  Our rotation was Morris, Petry, Jeff Robinson, Tanana and Terrell.  The closer role was less defined, with Guillermo Hernandez (8), Mike Henneman (7), Eric King (9), and Mark Thurmond (5) each having a handful of saves.

Pretty early on, Sparky proclaimed, “I want to tell people something right now, this is a very good baseball team. Make no question about that. And this will be a very good baseball team. I will say this: the people of Detroit will be very happy come October 4.”

They picked up Bill Madlock around June, who caught fire when he arrived.  At the trade deadline, they made the John Smoltz for Doyle Alexander deal.  People often talk about this deal as the classic "mortgaging the future" deal, whenever a similar deal is made.  That year, it worked for us though--Doyle went 9-0 in 11 starts down the stretch.  He was awesome.

In August, with the team still in the hunt, my brother and I went to the Tiger Stadium box office and bought tickets for the last game, “just in case”. 

The last weekend in September was a crucial four game series in Toronto.  The Tigers were ½ game behind Toronto going in.   They lost each of the first three games by one run, including the nationally televised Saturday game, where they blew a 9-4 lead.  After the Saturday loss, Kirk Gibson said, ““Maybe we’re just setting the greatest bear trap in history.”  The next day was an extra inning victory featuring a Gibson homerun and game winning single.  They entered the last week, 2 ½ games behind with 7 left to play.

That week, Toronto was swept by Milwaukee, and Detroit split a four game series with Baltimore.  Toronto came into Detroit for the final weekend with a one-game lead.

That Friday night, my brother, his friend, and I went down to the ballpark, hoping to buy bleacher seats.   But knowing our odds were slim.  The line to the Bleacher Box Office was around the stadium.  It looked pretty doubtful, but we jumped in line anyway.  After a few minutes, a hot chick and her friend walked up to us, at the back of the long line and said, “if you want these three tickets, I’ll give them to you for face value.”   I thought, “She must be an angel.  Hot chicks don’t walk up to people with tickets.  They give them to their boyfriend.”  We scraped together $12 and walked past the entire line, and into the ballpark.

It was a rainy, damp Friday night.  I remember watching the steam waft out of the park into the lights.   The Tigers won 4-3, behind Doyle Alexander.   The Tigers chased Jim Clancy out in the 3^rd inning, and David Wells pitched 6 scoreless innings.  As we were walking out, there was an electricity in the air—people high-fiving in the streets.  We saw Tom Monaghan’s helicopter land one of the buildings across the street.   

The Saturday game went 12 innings, with Morris pitching 9 and giving up two runs, and Trammell singling in the winning run in the 12^th.  That was Trammell’s 105^th RBI, and we thought he was the shoo-in for MVP.

Sunday morning, my stomach was in a knot.  We were up by a game now, and trying to avoid game 163.  The funny part is, we had six tickets and four people—my brother, my dad, my brother-in-law, and me.  Two had backed out, and we were having trouble finding people to go with us.  In the end, my brother-in-law invited his brother, and my dad invited my godfather.

It was a nice autumn day—partly sunny with a little nip in the air.  Our seats were in upper deck right field.    Herndon put us on the board in the 2^nd inning with a bases-empty home run.  From there, I saw one of the most exciting pitching duels  of my life, between Jimmy Key, and one of my favorite pitchers, Frank Tanana.

I always loved Tanana.  He came up as a fireballer, ran into arm problems and totally reinvented himself as a finesse pitcher.  It was always fun watching him frustrate hitters.  On that day, he pitched a 9-inning shut-out.  In the 9^th, I remember security guards and horses on the field.  I remember that giant knot in my stomach getting tighter and tighter.  It wasn’t an easy shut-out.  There were six hits and three walks peppered in there.

I taped the game, and I can remember George Kell’s call on the last play, with Garth Iorg at the plate: “And a tap to the mound, this could be it!  It’s all over!  The Tigers win it! The Tigers win it!  It’s all over.”  Here is the footage.  This is video gold for Tiger fans.  Here is Ernie Harwell's call of the last half-inning, also gold.  Fans rushed the field, and we sat and watched the chaos.  It felt so good.

That capped off one of my favorite sports moments and periods.  I felt very lucky and blessed to be able to share it with my dad and brother.  I’ve been to a lot of great sporting events since then, including the final game at Tiger Stadium, and Game 4 of the ALDS (where we eliminated the Yankees), but the final game of 1987 at Tiger Stadium is probably the most special to me.

I like to block out the series that followed, with Minnesota.  That’s where my dislike (and respect) of that franchise originated. 
-------------------------
You May Also Enjoy:

Post# 20 - Letter to One of My Heroes, Ernie Harwell

Post# 24 - Mr. Ilitch: Show Sparky Some Love!

From http://thehermanletters.blogspot.com/

Follow me on Twitter: @hermanletters

Follow me on Facebook

Post # 207 - Ineptitude at DirecTV with My Faulty Box

In the spring of 2008, my wife and I engaged on an epic battle with DirecTV regarding an issue we endured with our downstairs satellite box/DVR. The box would black out ALL local Tiger games on Fox Sports Detroit. The box would show the pre- and post-game coverage, but turn black for the games, with a "721" code. We swapped boxes between upstairs and downstairs, and the blackout followed the box.

CLEARLY we had a faulty box. We spoke to several different people. They all followed the same monotonous protocols, like mindless zombies. They tried selling a service plan, and expensive home visits to address what we kept explaining: THIS WAS A FAULTY BOX PROBLEM!

------------------------

The written part of our battle began with this note to DirecTV on 4/20/2008

Hello,

I've called your customer service # 6 times during the last week, regarding interrupted service. During Tiger games, and only during Tiger games, I have a 721 message on my box, and only on my DVR (bedroom box works). Your people have had me: 1) Push reset (several times). 2) Unplug/re-plug the power supply to the box (several times). 3) Review the satellite setup (twice). 4) They've re-sent satelite info. 5) Plug phone cord into box.

Each time, I have someone new that I have to re-explain this to, and go through all the same steps again. They are available on my bedroom box. I keep hearing things like "we're working on this issue." "It's being escalated." "Should be fixed in 24 hours" "Yours is a known issue" etc. Today, I heard something that may make me drop Direct TV: You may need someone to come out, you'll have to pay, you need the service plan."

This is unacceptable. This needs immediate priority. I need a timetable. I refuse to pay for a visit or a new box.

------------------------------------------
This was Leonel's response on 4/20/2008

Jerry,

Thank you for writing. I'm sorry to hear you're having technical trouble with your DVR. We want to get your service up and running as soon as possible, and based on what you’ve told us, it sounds like the best way to do so is for one of our service technicians to come out to take a look at your system. I understand your concern about paying for a service call, but your monthly bill covers only your programming costs and not any maintenance costs. The $79.95 service call fee covers parts and labor necessary to restore programming in most cases and is backed up with a 90-day warranty.

You may also want to consider DIRECTV PROTECTION PLAN. By signing up for the PROTECTION PLAN, the initial service call fee would be reduced from $79.95 to only $19.95 (service visits after the first 30 days are free), which is a great value and still covers all parts and labor needed to correct most problems.

For just $5.99/month the PROTECTION PLAN includes:

- Free technical troubleshooting, 24 hours a day, seven days a week
- Coverage of wiring, satellite antenna, connections/switches, and more
- Power surge-related repairs
- Dish realignments
- Service calls from a trained technician if we can’t fix the problem over the phone.
- Replacement of defective equipment including remotes and receivers (if problem cannot be resolved over the phone)

Please visit our web site at directv.com/protection for more information. If you’re interested in signing up for the DIRECTV PROTECTION PLAN and receiving a discounted service call, please call us at 1-800-531-5000 and select the option for technical assistance.

We are limited to what we can troubleshoot by email, but we want to ensure your system is up and running again as quickly as possible. Our Technical Support agents are trained to walk you through a number of troubleshooting steps which are too difficult to try to talk through over email. Please call our technical support center at 1-800-531-5000 and select the option for further technical assistance.

Thanks again for writing. We appreciate your patience and hope we're able to fix the problem quickly.

Sincerely,

Leonel T.
Employee ID 100138952
DIRECTV Customer Service

Make the most of DIRECTV by registering your account on directv.com. You'll learn about exclusive online promotions, new features of DIRECTV and the latest programs and packages. Visit www.directv.com/register today.
---------------------------------------------------------
I responded on 4/20/2008:

Lionel,

Enjoyed the Tiger Postgame, which came on immediately after the game on channel 636. Also enjoying the Piston game right now, also on channel 636.

The issue is that we are being blacked out, in a non-black-out area, during Tiger games only, and only on the one box (DVR). The technical support person stated that this is a known issue, and that he has seen other complaints about channel 636. Our channel strength is always in the mid-90's, so I don't think this is a dish alignment issue.

If this truly was an issue with our system,(connections, switches, surge issues,) wouldn't it be happening on other channels, and not just during Tiger games, and on both boxes? EVERYTHING ELSE comes in fine, except Tiger games on our DVR.

1) Based upon the nature of this issue, I would like to understand what this technical service call could possibly address?
2) If we agree to the service call, and the issue is not able to be solved by the technician, are you willing to reimburse the visit?
3) Is there truly a larger Fox Sports Detroit issue, as the Technical Support person stated? Is this being investigated?

I resent being sold a bill of goods about service plans and technical support visits. As I price out my other dish and cable options, they are all cheaper, and this is before tacking on a $5.99 per month service fee. Other people in my neighborhood are happy with those other providers. I know because I discuss with them when I go over to their houses to watch Tiger games.

I feel like this issue is not getting the attention that it deserves. We left a voice message with a manager to discuss this further at ~3:15 PM ET, asking him to call us back. He has not called back yet.

Please explain, based on this experience, why we should stay with your service? As a first step, I am cancelling our HBO. Our neighbors, coworkers, family and friends are all interested as well, since they came by last week to watch the game and instead watch "721" with us.

I truly appreciate the people who have tried to help us. I just wish there were one person I could deal with, and that they had more information.

Thank You.

Jerry
-----------------------------------------------
They didn't flinch when I started cutting our subscriptions in protest. This was Lorelyn's response on 4/20/2008.

Dear Mr. Herman,

Thanks for writing.

As you requested, I have removed HBO from your account. The changes to your account will be reflected on your next DIRECTV bill, or you can see them immediately by signing into your DIRECTV account online at directv.com/mydirectv and clicking on "Activity Since Last Bill" in the My Account column.

Regarding your technical concerns, the best way for you to get help as soon as possible is to call 1-800-531-5000 and choose the option to speak to a technical assistant.

Thanks again for writing, we appreciate your patience and understanding.

Sincerely,

Lorelyn D.
Employee ID 100124016
DIRECTV Customer Service

Make the most of DIRECTV by registering your account on directv.com. You'll learn about exclusive online promotions, new features of DIRECTV and the latest programs and packages. Visit www.directv.com/register today.
---------------------------------
This was my response, also on 4/20/2008:

Lorelyn,

I appreciate your help. I'm assuming that tomorrow I'll hear from the manager with whom I left the message today.

Otherwise, I will probably call tech support again tomorrow during the Tiger game, since that the only time the issue can be addressed (at least on this end).

Thanks again,

Jerry

--------------------------------------
No response for 2 days. I sent this note on 4/22/2008.

Lorelyn,

Am I to assume that the "Manager" that my case was escalated to, isn't going to be calling us? We left him a voicemail message on Sunday at 3:15 PM ET. It is now Tuesday night. I've missed two more games. I feel like I'm the only one who cares that I'm being blacked out in a non-black-out area, and that absolutely nothing is being done by anyone to solve my problem.

Jerry
----------------------
This was Matt's response on 4/22/2009. By the way, these steps that are too complicated to explain- by the end of the summer, I could recite them.

Dear Mr. Jerry,

Thanks for writing. I'd be happy to assist you with your concern. However, we are limited to what we can troubleshoot by email, but we want to ensure your system is up and running again as quickly as possible. Our Technical Support agents are trained to walk you through a number of troubleshooting steps which are too difficult to try to talk through over email. Please call our technical support center at 1-800-531-5000 and select the option for technical assistance. Also, you may find some helpful information at the DIRECTV Technical Help forums. Just visit http://forums.directv.com/pe/index.jsp to find answers to your questions.

Sincerely,

Matt A.
Employee ID 100220883

----------------------------------------------
I entered a forum on the DirecTV website and described my problem. On 4/23/09, guess what they told me...

From: directvforums@hosting.outstart.com
Subject: Re: local channels keep blacking out? :::m=11601927:p=10394566

Notification of Reply

Hello hairygerman:

You asked us to let you know whenever someone replied to the forum thread "local channels keep blacking out?" in "DIRECTV Receiver Technical Support & Troubleshooting" online forums. The following reply was posted by bella:

Re: local channels keep blacking out?

I feel your pain. I ended up buying a new box on ebay for half the price anywhere else. I've not had the problem since.

To respond, you may reply to this email or view the post online by clicking the link above. Thanks for using the DIRECTV Technical Help Forums. We hope this information is helpful.

Sincerely, The DIRECTV Technical Help Forums Team

--------------------------------------------------------
Later, I bid on a new box.

From: Ebay 6/30/2008
Someone outbid you; sorry you didn't win this time.

Hi Jerry,
We're sorry you didn't win this time around. While this one got away, there's other stuff to find. Don't give up.

Directv Plus DVR Reciever w/ access card! Brand New!
Sale price: $58.77
Your maximum bid: $54.00

--------------------------------------------------------------
One day in late July, Todd Jones blew a save against the White Sox, effectively throwing the Tigers out of the pennant race, and into a tailspin for the rest of the season.

The very next day, DirecTV finally gave in to my loving wife's persistence on the phone. They agreed to replace the box at no charge, with no visit, and no service plan. This fixed the problem (go figure).
----------------------

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Post# 97: Michigan Brand Cottage Cheese Made in Ohio?

Post#2: Black and Decker: There's a Squirrel in My Leaf Vac

From http://thehermanletters.blogspot.com/

Follow me on Twitter: @hermanletters
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Post# 199 - Follow-up Shame-On-You Note to the Detroit Tigers

In September of 2009, I sent a letter to Ilitch Holdings regarding Sparky, retiring his number, and how "no one is getting any younger".  Ron Colangelo, VP of Communications, responded on Mr. Ilitch's behalf.  That exchange is here .  Sparky unfortunately, passed away on November 4, 2010.  This is my follow-up note.

Subject: RE: Sparky Anderson
Date: Thu, 4 Nov 2010 21:48:29 -0400

Dear Mr. Colangelo,

Dick Howser, Whitey Herzog, Earl Weaver, Danny Murtaugh.  Managers with weaker resumes, whose organizations recognized them by retiring their numbers.  And justifiably so.

 With the unfortunate news of Sparky Anderson's death, a city is mourning.

With all of the grieving, the discussion turned to the Tiger Organization.  I don't claim to be a prophet.  Anyone could have seen it coming.   On two radio stations today, for much of the day, the discussion revolved around the Tiger outfield.  Not "which free agent can Dave sign?".  The discussion revolved around statues and numbers, and missed opportunities.  Fans and broadcasters who normally argue about Michigan/Michigan State, Osgood, and Inge, were unified.  Anderson's number should be on that wall.  And it should have happened while he was alive.

I told you so.

I'm no sportswriter.  I'm a fan.  An objective fan who understands that things happen behind the scenes.  Maybe there was a disagreement about managing scabs, or about choosing the wrong baseball cap for a stupid plaque.   For a stupid plaque in a farcical wing of a nice museum that seems to pick inductees as much based on how many pinstripes are in their uniform as on performance. 

Fans don't care that Sparky refused to coach scabs.  I actually respect that--I refused to watch it.  Sensible fans understand that Sparky had to make a decision about his plaque.  Get over it.  It all seems petty now.  Fans see no statue or number out there in left field.  Fans are left to draw their own conclusion.  Fans are upset.

In your note below, you mention that Sparky has been part of some celebrations along with other Tigers in the past.  No offense to these guys, but apparently, he's in the same league as Ron LeFlore, and Denny McClain.  I think we can all agree that Sparky deserved a little bit more than the average Tiger.

This makes Mr. Ilitch look really bad.  It's really a shame that you couldn't honor Sparky the way he deserved, before he died.  Whatever the underlying reasons, it's a real shame. 

This man gave a lot back to the community.  The Tiger organization should be embarrassed.

Sincerely,

Jerry Herman

PS - The Reds retired his number five years ago.  I bet they feel good about that decision.

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Post # 151 - My Follow-up With Ron Colangelo Regarding # 11 - 11/4/2010

Last year, I wrote a note to Mr. Ilitch, suggesting that he consider retiring Sparky Anderson's # 11.  Behind the scenes, their relationship was very strained.  I say "no excuse."

Ron Colangelo responded, stating that there are no plans, yada yada.  I warned him--if Sparky dies, it's going to look really bad to a loyal fan base.   Sparky passed away last week, and much of the grieving has transformed to anger toward the Illitches.

Below is my "I told you so."
------------------------------------------

To: ron.colangelo@detroittigers.com
Subject: RE: Sparky Anderson
Date: Thu, 4 Nov 2010 21:48:29 -0400

Dear Mr. Colangelo,

Dick Howser, Whitey Herzog, Earl Weaver, Danny Murtaugh.  Managers with weaker resumes, whose organizations recognized them by retiring their numbers.  And justifiably so.

With the unfortunate news of Sparky Anderson's death, a city is mourning. 

With all of the grieving, the discussion turned to the Tiger Organization.  I don't claim to be a prophet.  Anyone could have seen it coming.   On two radio stations today, for much of the day, the discussion revolved around the Tiger outfield.  Not "which free agent can Dave sign?".  The discussion revolved around statues and numbers, and missed opportunities.  Fans and broadcasters who normally argue about Michigan/Michigan State, Osgood, and Inge, were unified.  Anderson's number should be on that wall.  And it should have happened while he was alive.

I told you so.

I'm no sportswriter.  I'm a fan.  An objective fan who understands that things happen behind the scenes.  Maybe there was a disagreement about managing scabs, or about choosing the wrong baseball cap for a stupid plaque.   For a stupid plaque in a farcical wing of a nice museum that seems to pick inductees as much based on how many pinstripes are in their uniform as on performance. 

Fans don't care that Sparky refused to coach scabs.  I actually respect that--I refused to watch it.  Sensible fans understand that Sparky had to make a decision about his plaque.  Get over it.  It all seems petty now.  Fans see no statue or number out there in left field.  Fans are left to draw their own conclusion.  Fans are upset.

In your note below, you mention that Sparky has been part of some celebrations along with other Tigers in the past.  No offense to these guys, but apparently, he's in the same league as Ron LeFlore, and Denny McClain.  I think we can all agree that Sparky deserved a little bit more than the average Tiger.

This makes Mr. Ilitch look really bad.  It's really a shame that you couldn't honor him the way he deserved, before he died.  Whatever the underlying reasons, it's a real shame. 

This man gave a lot back to the community.  The Tiger organization should be embarrassed.

Sincerely,

Jerry Herman

PS - The Reds retired his number five years ago.  I bet they feel good about that decision.

thehermanletters.blogspot.com

Post # 115 - My Three Wishes for Tom Wilson as Prez and CEO of Ilitch Holdings - 2/22/2010

Tom Wilson used to be President of Palace Entertainment.  He recently jumped over to Illitch Holdings.

I wrote him several years back, and he responded.  That letter is HERE
----------------------------------------
Dear Mr. Wilson,

Congratulations on your new position as President and CEO of the Ilitch Organization.

You may remember several years ago, my complaint regarding the bathroom situation at the Palace of Auburn Hills during a Piston game. It seems that my situation was urgent, and many off the men’s restrooms were converted for the womenfolk. You responded nicely, with Piston tickets. You also suspected that my Emu Burger from the Moose Preserve might have been to blame.

Fast forward twelve years. You’re taking charge of my two favorite sports franchises, and reporting to a great man. I have three issues that need tackling.

First: if the Red Wings wind up with a new arena, please, please, please put in more restrooms. There’s nothing worse than an ill-timed restroom urge, similar to my Emu Burger episode. Such a visit could take half of a period. Restrooms everywhere--upper level, lower level, outside where the smokers dwell. Heck—leave room for a bank of porta-jons at the top of the upper bowl for the nose bleeders. More restrooms.

Second: please address the hot dog situation at Comerica Park. I remember as a kid, enjoying plump, juicy, steamed Ballpark Franks. Now, when I go to a game, I get these discolored, shriveled up wieners that look like they spun one too many times on the 7-Eleven rollers. And yes, the Hebrew Nationals are of better quality, but they’re mighty salty. Plump, juicy steamed hot dogs. Maybe do something special with the bun—bakery rolls or something. Why not give Detroit it’s own Signature Weiner?

Third: I miss the old organ at Tiger Stadium. Bring it back. I’m not saying get rid of all of the players’ salsa music, maybe intersperse it.

Lastly, I hope you negotiated a 1.25 percent raise. You’re working in the city now, and they tax. Also, they like handing out the parking tickets. You’ve been warned.

Good luck in the new position!

Jerry

P.S. - Maybe also retire #11 before it’s too late. Pretty please.
-----------------------------
No Reply

From http://thehermanletters.blogspot.com

Product Review # 1 - Essential Games of the Detroit Tigers 4 DVD Set ($21.99 at Amazon) - 4/8/2010

Overview: The Essential Games of the Detroit Tigers is a 4 DVD set featuring four historic games, as well as highlights from dozens of others.

Packaging: Each game comes on its own disc, in its own slim case. Front of each World Series game feature the Official Program Cover. The last Game at Tiger Stadium shows a nice view from Michigan and Trumbull. The back of each case features a brief synopsis of the game, as well as the starting line-ups. Each disc shows the inning by inning scoreboard. The slim cases all fit into a nice cardboard box.

The disc menus are nice—allowing you to play the entire game, or select the top or bottom of any inning.

The games are:

Disc 1: Detroit Tigers vs. St. Louis Cardinals, World Series Game 5 at Tiger Stadium, 10/7/68. This game is featured in black and white, as it was originally broadcast. Yes, the box says “Color”, and yes, I’ve seen color highlights, but we all know these ’68 World Series games were broadcast in black and white. Disc 1 also includes all of the bonus highlights, which I describe in detail below under “Extras”.

Disc 2: Detroit Tigers vs. St. Louis Padres, World Series Game 5 at Tiger Stadium, 10/14/84. This game featured the classic showdown between Goose Gossage and Kirk Gibson. This game features the NBC audio, as well as radio broadcast, featuring the great Ernie Harwell.

Disc 3: Detroit Tigers vs. Kansas City Royals, 9/27/99 at Tiger Stadium. This was the final game at Tiger Stadium. This DOESN’T feature the pre-game speeches or post-game festivities.

Disc 4: Detroit Tigers vs. Oakland A’s, ALCS Game 4, 10/12/2006. This game featured the Magglio Ordonez walk-off home run that sent Detroit to the World Series.

The video quality in this set is as you would expect—as good as the technology that existed at the time of the games. The 1968 game is in black and white, and the audio shows signs of being recorded in 1968. The 1984 game shows some degradation, but looks and sounds good. The 1999 and 2006 games look and sound like they were recorded yesterday.

In my opinion, A&E did a decent job selecting memories. I like the focus on post-season accomplishments, and likeable players (like Fidrych, Fryman, and Fielder) who didn’t wind up on a ’68, ’84, or ’06 team.

I would have really liked to see the complete 1987 pennant game vs. the Blue Jays. I might have enjoyed the Dave Rozema karate kick, or Jack Morris No-Hitter highlights.

Most of all, I would have liked more earlier memories. More of the ’67, ’68 and ’72 teams. Maybe some 1940’s and 1950’s. Definitely more Al Kaline.

The best part of this set might be the extra highlights. Disc 1 is loaded with highlights. Each is typically 2 to 5 minutes long.

They are (SPOILER ALERT):

1971 All Star Game at Tiger Stadium - Shows introduction of Tiger Players, Billy Martin, and famous home run by Reggie Jackson.

5/15/76 Mark Fidrych Complete Game against the Yankees at Tiger Stadium. They show an introduction, describing his antics. Shows Fidrych getting last out against Elrod Hendricks thanking teammates and umps, and taking three curtain calls.

10/5/84 ALCS Game 3 - Chet Lemon scoring on Marty Castillo groundout. Willie Hernandez against Daryl Motley for last out. Team celebrating. (Ernie Harwell broadcast)

10/12/84 World Series Game 3 –Willie Hernandez against Steve Garvey for last out. (Ernie Harwell broadcast)

10/13/84 World Series Game 4 – Alan Trammell’s two home runs. (Ernie Harwell and Vin Scully doing broadcast)

10/4/87 – Tigers vs. Blue Jays at Tiger Stadium. Shows Frank Tanana against Dane Iorg for last out. Team and fans celebrating.

10/10/87 – ALCS Game 3 - Tigers vs. Twins at Tiger Stadium. Shows Pat Sheridan hitting home run off of Jeff Reardon, with Jack Morris pinch running. Fans throwing stuff on the field. Mike Henneman striking out Kent Hrbek for the last out.

6/21/1988 – Tigers vs. Yankees at Tiger Stadium. Shows Alan Trammell hitting a grand slam walk-off. This is from the old PASS network (Larry Osterman and I believe Jim Northrup broadcast)

9/14/1991 – Tigers against Brewers at County Stadium – Cecil Fielder hits #41 out of the park. This was the year he hit 51 in the race against Canseco. This is from the old PASS network (Larry Osterman and I believe Jim Northrup broadcast)

7/27/1993 – Tigers vs. Yankees at Tiger Stadium. Travis Fryman hits for cycle –double, home run, single, and triple.

9/21/1995 – Tigers vs. Orioles at Tiger Stadium – Alan Trammell and Lou Whitaker’s last game together at Tiger Stadium. Show them warming up, Whitaker walking (in last at bat) walking off the field together to ovations. Trammell ended up playing in 1996. Whitaker retired.

4/11/2000 – Comerica Opening Day – Ernie Harwell Master of Ceremonies speech, introduction of Tiger greats (including Al Kaline, George Kell, Willie Horton, Sparky Anderson). Lengthy Flag ceremony.

7/16/2004 – Tigers versus Yankees at Comerica Park – Maroth striking out Gary Sheffield for last out of his one-hitter. (Frank Beckman broadcast)

4/29/2006 – Tigers against Twins at Comerica – Tigers beat Twins 18-1. Home runs by Guillen, Granderson, Ordonez. (Mario Impemba and Rod Allen broadcast)

5/20/2006 – Curtis Granderson hits home run against Seattle at Comerica Park to join 20/20 club. I think the date on this is incorrect because he didn’t have 20/20 by May. (Either Rizz or Rathbun commentating--I don't know the difference. Whichever says “Goodbye Baseball”)

10/6/2006 – Tigers vs. Yankees at Comerica Park. ALCS Game 3. Kenny Rogers manhandling the Yankees.

10/7/2006 – Tigers vs. Yankees at Comerica Park. ALCS Game 4. Todd Jones getting the last out. Fans and players celebrating (including Leyland kissing a fan through the screen).

10/13/2006 – Tigers vs. A’s at Comerica Park. ALDS Game 3 – Craig Monroe Home Run, Todd Jones getting final out.

10/22/2006 – Tigers vs. Cardinals at Comerica Park. World Series Game 2 – Kenny Rogers pine tar. Craig Monroe home run off Jeff Weaver. Todd Jones getting last out.

6/12/2007 – Tigers vs. Brewers at Comerica Park. Jeff Verlander No-Hitter. They show about 21 of the 27 outs, including the Maglio sliding catch and the last out. They left out the really nice Neifi Perez play. (Mario Impemba and Rod Allen broadcast)

9/27/1999 –Tigers vs. Royals at Tiger Stadium. This is a short film that someone put together. It’s so-so.

You can buy this set here or use my Amazon window




From http://thehermanletters.blogspot.com

Post # 24 : Mr. Ilitch: Show Sparky Some Love! 9/27/2009

I have a lot of Ilitch love. I also have a lot of Sparky love. I was a little bummed when he wore the Reds Cap at his Hall of Fame induction. I think that decision puts a lot of pressure on the inductee. Nevertheless, I think Sparky deserves the same honor as the other Tiger Hall of Famers. I sent this to Mr. Ilitch today using the email address on their Ilitch Holdings site.

I'm not expecting a reply, but I'll repost if I get one.  I sent this on 9/27/2009.  Ten years to the day after the last game at Tiger Stadium.

-------------------------------

Dear Mr. Ilitch,

I think the “Detroit Tigers Support Our Automakers” sign out in center field is one of the grandest gestures by an owner to his fans. Thank you for restoring pride to our city by rescuing two major sports franchises and restoring the most beautiful venue I have ever visited. When I am in the Fox Theatre, one of my favorite things to do after Sesame Street Live is to look up at the beautiful ceiling and count all the “lost” $10 Elmo balloons (the most I ever counted was 16). But I digress.

When I walk through that beautiful ballpark, I see the beautiful statues of Tiger heroes—Horton, Cobb, Greenburg, Gehringer, Newhouser, Kaline, and Harwell. I think we are missing one statue.

Sparky Anderson came to this franchise at a time when we both needed each other. He was reeling from being fired by the Reds. We were at a low point—Fidrych was basically done, and the Parrishes and Trammells and Whitakers were still in the pipeline. Sparky lead us to a World Championship in 1984, and ALCS in 1987.

Sparky could have left for greener pastures like Parrish, Gibson, and Morris. He could have left when it was clear we were headed for some bad years, but he stayed. From my perspective, the only things he was ever guilty of were 1) being Captain Hook and 2) Over-Platooning.

Even after he left, Sparky kept his CATCH charity operating, and he comes back every year to host the golf outing.

I have heard, in the past, that there may have been behind-the-scenes issues, possibly related to his refusal to coach the scab players in 1995. That was almost 15 years ago, and no one is getting any younger.

I attended a game in 2000, where you had a pre-game honoring of Sparky. I thought it was nice, but wondered, why no statue or retired number? Before it is too late, I would like to see a Sparky statue, and have a nice “Sparky Day” to dedicate it. I would like to see #11 retired, like all of the other Tiger Hall of Famers. Maybe you could tie his charity work in with all of it. I’m sure the Detroit fans would appreciate this. Such a gesture would underscore the already exemplary amount of class that anything with the Ilitch name already exudes.

Sincerely,

Jerry
------------------------------------
October 23, 2009

Dear Jerry

On behalf of Mr. Michael Ilitch and the Detroit Tigers organization, we appreciate that you have taken the time to contact us to express your kind words, and interest in Tigers history. We wanted to acknowledge your suggestion regarding former Tigers' manager Sparky Anderson.

Sparky certainly had a remarkable 17-year career with the Tigers, which included a glorious 1984 World Series Championship.

Over the years the Tigers have celebrated the great players and personnel who have worn the old English "D" and Sparky has certainly been part of those celebrations.

Please know each year the ballclub identifies and discusses significant milestones, records, and achievements in order to honor Tigers player (s), and team personnel. We do not have plans to retire a uniform number at this time, but we will certainly take your endorsement into consideration for Sparky Anderson during our next organizational review.

Thank you for your comments and support of the Tigers.

Sincerely,


Ron Colangelo
Vice President, Communications

Detroit Tigers

---------------------

Dear Ron,

Thank you for the response. You've highlighted many of the reasons why Sparky stands apart from his managerial predecessors and successors. In addition, he established himself as a Hall-of-Famer, wearing the Olde English D. And let's not forget his charitable works.

If there are other, "behind the scenes" reasons, that's a different story. I just feel like nobody is getting any younger--not Sparky, or Mr. Ilitch. I would hate for something to happen to one of them, and have this issue not handled. When Sparky is no longer with us, there will be plenty of focus on the Detroit Tigers, and "how could they have not retired the number and hoisted the statue while he was alive."

Sincerely,

Jerry

---------------------------

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Post #23 - How I Got My Roll-Through-A-Stop-Sign Ticket Reduced

One very early Monday morning in 1995, I was pulled over for rolling through a stop sign in Detroit. The sign is on 8 Mile, heading east, as you come off I-75. It was about 5:30AM, and I had been at the Page/Plant concert the night before. I missed the sign. I received a $94 ticket. This ticket kicked off a 4 month spree where I received 4 tickets, got kicked out of AAA, and had to switch to PLPD.

On the back of a ticket, there are three boxes:
1) Deny Responsibility (go to court)
2) Admit responsibility (pay full amount)
3) Admit responsibility with explanation (try to get it reduced).

I chose Option #3. This was my explanation, sent October 20, 1995.
------------------------------------

To Whom It May Concern,

I received a citation, early on the morning of October 16, 1995, at I-75 and 8 Mile Road East. I rolled through the stop sign, where the two roads merge. I realize the severity of this type of infraction. Approximately 44 Percent of all automotive fatalities occur at intersections. I could have easily been another statistic.

However, I feel that I had a valid reason for coasting: Heading north oh I-75 in the left lane around Davison, I encountered a rusted out ’73 Primer Gray Trans Am parked on the right shoulder. I counted 3 or 4 men in that car. As I passed, the Trans Am rapidly accelerated and touched my rear bumper. The driver backed off and flashed his high-beams. These could have been gang members, out for an initiation death ritual, or escape convicts, out for gas money at any cost. I read the headlines every day! I know what goes on.

In panic, I switched to the center lane and accelerated. The Trans Am pursued, but soon slowed down. I exited at 8 Mile, hoping to “lose” the Trans Am, and the potential death threat therein. In my haste, I coasted through the stop sign, but only after looking both ways. The stop sign was not at an intersection—it was a merge. The sign was on the right, with traffic on the left. To be more effective, the sign really should be on the left side, because that is where the driver is looking. You could put those one-way blinders on so the 8-mile east traffic does not stop.

After going to college in Detroit for four years, I have several close friends who were victims to senseless crimes—car jacking, armed robbery, rape, and assault with a knife to the throat (which left a scar). All occurred because the victims were in the wrong place at the wrong time—on the streets after dark.

The shock of my incident rendered me silent. I was in the wrong place in the wrong time, and was lucky to ever again see the light of day. I feel no remorse for my actions, if they allowed me to see my family and continue to build the life toward which I have worked so hard. I was not given the opportunity to justify my actions. The officer, neither rude, nor polite, took my license, registration, and proof of insurance, and returned with my citation.

I am aware that traffic laws are enforced for my safety, and for that of the other drivers that I encounter. I also know that these laws are not flexible. I request some leniency in my case. I am not asking for absolution, but these points count toward my driving record, and there will never be an asterisk next to them stating the root cause. I would greatly appreciate any assistance available. Thank you for your consideration. Here’s to a new day!

Sincerely,

Jerry
---------------------------------
They reduced my ticket from $94 to $30. I found out later that I “earned” 2 points.

Here was my thank you note, sent 3/16/1996:
---------------------------------
To Whom It May Concern,

I am writing back in gratitude regarding my October 16 citation. I wrote a letter detailing my brush with death, and the circumstances early on the morning of October 16 that lead me to roll through the stop sign at 8 Mile/I-75 merge (see attached letter). You responded to my request for leniency by reducing my $94 ticket to $30, which I am happy to pay, as my disregard for traffic safety, while justified due to the sequence of events that occurred moments before, could have lead to a fatal accident. I have enclosed my check.

In the mean time, I have spent a few hours a week visiting a local elementary school and talking to the children about the importance of staying off the streets after dark, and not talking to strangers. I feel that this lesson will pay off down the road. Some of the children have mailed me little posters and drawings reflecting the message I relayed. To me, this is rewarding—to know that the message is clicking. If I can save one child from being in the wrong place at the wrong time (as I was), I have made a difference. I have enclosed one of those drawings. My refrigerator door is full!

I truly appreciate the leniency that I have received. The streets may never again be safe, but it is nice to receive this type of understanding!

Have a great day!

Jerry

-----------------------

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