Post #30 - Purell Sanitizer: .01% Deadly? - 5/4/2009

This letter was sent 5/4/2009:
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Dear Purell,

I am a germ freak. I’ve been using your products for years and years--after using restrooms, public ketchup, playground equipment, bowling balls, gas pumps, money, my own credit card, taking out the garbage, in church after shaking hands with the fellow next to me.

Do your products work? Who’s to say? I still get sick here and there.

I have always seen your ads, read the side of the dispenser, and noticed that your products kill 99.99 percent of the bacteria. That’s a lot of bacteria, but…not all of the bacteria. There is room for improvement.

Is Purell satisfied with the 99.99 percent? Are you working on that last .01%? Are we declaring things “close enough”? Is there a race with Germ-X to get to 100%?

Is this just the legal department covering all the bases in case Tommy’s trichinosis problem gets pinned on Purell? Because in court, how do we prove Tommy did not follow the directions, or even whether he used Purell at all?

What if the .01% is the bacteria that gets me? What then? How do you sleep at night? I am contemplating carrying a portable hand washing station in a backpack, wherever I go--Anti-bacterial soap, a bottle of water, a nice fluffy towel, and a stainless steel basin. That’s how I get to 100%

What are YOUR plans to get there? When you reach 100% I’ll come back, but not before then.

Sincerely,

Jerry

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No Response--0.01% Customer Service

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