Post #16 - Comcast Hosing DirecTV Customers

My letter, sent 9/2/2009:

Dear Comcast,

I had your service for several years. I found your frequent price increases to be an annoyance. I switched to DirecTV. It hasn’t been perfect, but I’m happy.

I enjoy Versus, especially during NHL Playoffs. You own this channel. DirecTV is upset because you keep raising your prices. Go figure.

Can you kindly get over it? Can you help the struggling sport of Hockey by allowing all people to have it beamed into their homes? In the end, it’s the people who suffer. People like me.

What’s it going to take to get the two of you talking again? And don’t think I didn’t also talk to DirecTV.

Think of it this way: you have millions of potential customers out there who, when they think of Comcast, will think of those people who "took away my hockey". I wouldn't want that.


Sincerely,

Jerry
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Date: Wed, 2 Sep 2009 23:01:26 -0400
Subject: Thank You! Your Message Has Been Received (KMM39752516V46861L0KM)
From: ecare_michigan@cable.comcast.com

We have received your e mail and thank you for using Comcast's online email support. One of our Comcast customer support representatives will get back to you. In the meantime, you may find our FAQs helpful to

resolve your inquiry so we invite you to visit http://help.comcast.net.   Or, for more immediate attention to your situation, try "Ask Comcast", a real time chat service, available by visiting http://www.comcast.net and
clicking on the AskComcast link at the top of the page. We look forward to working with you.

Sincerely,

Your Comcast Support Team
-------------------------------------
No further response. I waited a week and sent this on 9/11/2009.

Dear Comcast,

You people suck. I wrote you a note a week ago about my concerns with the Versus standoff with DirecTV. Your website promises a 24 hour turnaround. It’s been a week. No one responded.

I wrote a similar note to DirecTV, and we had about eight exchanges between Friday and Sunday. We basically agreed that you’re a bunch of irrational a-holes, each of us from first hand experience.

As an outsider who has already been burned as a customer, and as a second hand customer, you really don’t make me miss you. If you were an ex-girlfriend, instead of putting on a tight T-shirt and nice pair of jeans with a pouty lip, you pierced your eyeball, got a Popeye tattoo, garlic breath, and worst of all, a rotten attitude.

I’m really disappointed with your lack of customer focus. You should be ashamed. If you were my dog, I’d send you to your cage. But you’re my ex-dog; you’re pooping on everyone’s lawn. Knock it off already!

Take no pride in your actions—sticking it first to DirecTV, and then to me. Take a lap of shame around the Comcast compound. That is, if you can with all those ugly piercings, and that brand new ink.

Sincerely,

Jerry
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Date: Thu, 10 Sep 2009 23:55:10 -0400
Subject: Thank You! Your Message Has Been Received (KMM39902976V41308L0KM)
From: ecare_michigan@cable.comcast.com

We have received your e mail and thank you for using Comcast's online
email support. One of our Comcast customer support representatives will
get back to you. In the meantime, you may find our FAQs helpful to
resolve your inquiry so we invite you to visit http://help.comcast.net.
Or, for more immediate attention to your situation, try "Ask Comcast", a
real time chat service, available by visiting http://www.comcast.net and
clicking on the AskComcast link at the top of the page. We look forward
to working with you.

Sincerely,
Your Comcast Support Team

---------------------------

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