I'm very honored today to be guest-posting on my friend Joy's blog. Reading her posts is always a highlight in my day.
The letter is posted on her site, HERE
You can (and should definitely) join her Facebook Fan Page
Enjoy!
From http://thehermanletters.blogspot.com
Would like to share with you a letter my brother wrote to PNC/National City regarding my sister. I also am planning to email them, in addition plastering my batgirl mobile with Boycott National City/PNC emblems! Just thought you might enjoy.
ReplyDeleteThanks,
Julie
From: Larry Bohr
Date: 3/4/2010 10:41:49 AM
To: neil.hall@pncbank.com
Subject: National City now a part of PNC
Dear Mr. Hall,
I received a letter from you that said "I'm writing to share good news
about our plans to combine the National City and PNC Bank networks."
It went on to say, "On behalf of all of our employees, I want to thank
you for being a loyal customer."
I read via the following link...
http://prnwire.com/cgi-bin/stories.pl?ACCT=104&STORY=/www/story/10-09-2002/0001815585&EDATE=
"Neil is a proven leader who has built an extraordinary sales team that
is committed to understanding our customers' needs and giving them
high-quality service at every point of contact."
"Neil's efforts have generated value for our shareholders, our
customers, our employees and our communities."
"Hall, 53, joined PNC in 1995 and for the past four years has served as
deputy manager of the retail bank."
The problem I have, Mr. Hall, is that my sister was an employee for
National City Bank for over 22 years, but she was recently let go as
part of the merger between PNC and National City.
I'm challenged with how I can process the above public statements, when,
privately, PNC destroyed my sister's career, after she demonstrated the
core values which have been touted in your name.
Everyone in my community knows my sister and that's because her loyalty
was without question. Should the term loyalty really be used nowadays
in the real world of corporate "right sizing"?
Are your 15 years of climbing the corporate ladder more important than
the 22 years of dedicated, loyal service my sister gave to National City
and the community?
Can you please provide one good reason why I would want to remain a
customer in lieu of these circumstances?
Can you please help me understand what value you provided for my
sister? Does eliminating a loyal employee's position after 22 years of
service "generate value" for said (former) employee?
If you are really, truly "committed to understanding our customers'
needs and giving them high-quality service at every point of contact."
did anyone consider asking the customers if Debbie's 22 years of loyalty
should be thrown out with the nightly garbage?
I'm disgusted with the fact that taxpayer money bails out the banks, who
gambled on high risk loans, and the solution is to take the taxpayers
money, squeeze out the little man, and break your arm patting yourself
on the back while doing so.
My gut is churning and I question how you can sleep at night.
If you want me to remain a customer, you'll address my questions and
reinstate my sister with retro active pay. I won't even require that
you make a public statement regarding it, you can do it all on the QT.
Respectfully disgusted,
Larry Bohr
3664 22nd Street
Wyandotte, MI 48192
Julie,
ReplyDeleteI hate banks. I'm really sorry for your sister. This is a great letter--really well done. Your brother speaks for a lot of people. When he gets a response, let me know.