This really happened. I was given a partial Clark Bar, factory sealed, for Christmas. I sent this note on the Clark Bar website. They limited my letter, which is why this is more succinct than normal.
Sent: Tuesday, December 26, 2006 12:09 PM
To: Contact Us
Subject: Complaints
Contact Reason: Complaints
Comments:
To Whom It May Concern:
Clark Bars are a stocking stuffer tradition in our house. Since they are "hard to find", they make a great holiday treat.
How do I respond when my daughter says "Santa gave me half a Clark Bar?" Upon inspection, the wrapper is sealed, but there is only half of a bar in there.
How does this get out of the "North Pole?" I'm a little disappointed in the Necco Umbrella that provides our favorite bar. My daughter's 1.75 oz bar is less than 1 ounce. Do you have any explanations? I have photo's if you need them. Barcode reads 7 36897 00818 7.
Disappointed,
Jerry
--------------------------------------
This was the response from Theresa, at New England Confectionary:
December 29, 2006
Dear Jerry:
We would like to thank you for contacting the New England Confectionery Company regarding your recent purchase of our Clark Bar. We greatly appreciate you taking the time to inform us of this incident.
We were sorry to learn you received a short bar. It appears the bars were accidentally cut during the wrapping process. After the sealing machine, there is an inspection station where these items should be picked out and rejected. bviously, in this instance, one was overlooked. This letter has been referred to our Quality Control and the manufacturing manager so that this issue may be addressed with the people in the area.
Again, thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused you or your daughter, but even. We are sending you a replacement package by UPS. We hope you find these acceptable.
Sincerely,
Theresa
Consumer Correspondent
--------------------------------------
Surely enough, about a week later, I received an air shipped box filled with styrofoam peanuts and five (5) Clark Bars. I appreciated the gesture, but wondered aloud, why five? For the cost of air freighting, why wouldn't you send a whole case? A 36 pack would have fit in the box.
No comments:
Post a Comment