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Thursday, July 22, 2010

Post # 131 - Blackberry and the Adventures of Jacqueline and the Apostrophe - 3/25/2010

Dear Blackberry,

I love my girlfriend. She’s way, way out of my league. For our six month anniversary, I bought us matching Blackberry Storm 2’s. I love the features—the WIFI connectivity, the great reception, and the 3.2 mega-pixel camera. Furthermore, it feels “good” in my hands. When I touch it, it feels so sleek. I feel like I’m cheating on Jacqueline.

Sometimes I have a feeling she’s cheating on me. Her work friends hate me. The one guy, Todd, calls me the Apostrophe. Not even sure what that means. He’s a cheese ball.

Our day begins with Jacqueline and me both leaving for work at 7:30 AM. We stop at Starbucks, where she gets her latte. No coffee for me, thank you. I wait in the car and make sure Barry the Barista doesn’t ask her out. Then, she goes to the potato chip factory, and I go to the shoe store, after I make sure she’s arrived safe and sound

I arrive at work at 8:00 AM and immediately call her. I keep her on the phone as long as our batteries last. Jacqueline’s battery always seems to cut out right before lunch. From my car in her parking lot, I see her and Todd leave for lunch in her car.

Do you produce a longer-life battery? Ideally, we need eight hour batteries. Then, I can call her at 8:00 AM and only worry about 4:00 on.

I’d better go—it’s been a half hour since I talked to her. Can you let me know about the longer life battery? Also, is there a call block function for that cheese ball Todd?

Date: Thu, 25 Mar 2010 23:43:40 -0400

Subject: Re: Battery Question ; RQST00009005955

Hello Jerry,

Thank you for contacting BlackBerry Customer Support.

For accessories for your BlackBerry smartphone, such as extended life batteries, please contact your BlackBerry service provider. If your provider does not carry the accessories you require, you may purchase BlackBerry accessories from our BlackBerry Accessories Store:

To explore possibly blocking some callers from a BlackBerry smartphone we suggest the following support options:

You may have the option to receive fee-based support directly from Research In Motion, the manufacturer and experts for the BlackBerry solution. If you would like to learn more about this option, please dial the appropriate telephone number below and enter option 3 in the phone menu to be routed to BlackBerry Customer Care.

If your organization has subscribed to BlackBerry Technical Support Services, please contact your IT department and have one of your named callers contact BlackBerry Technical Support.

Note: BlackBerry Technical Support Services is an annual subscription program providing software maintenance and technical support services for your BlackBerry solution. Named callers are personnel within your organization who are authorized to contact our support staff. For more information on BlackBerry Technical Support Services, please visit:

All BlackBerry smartphone users have free access to the BlackBerry Technical Solution Center. The BlackBerry Technical Solution Center provides a repository of support information, documentation and frequently asked questions, with enhanced search capabilities so you can easily search for and find the BlackBerry support information you need. Please visit:

If the options above do not suit your needs you may also contact your service provider who may have other options available.

Thank you again for contacting us Jerry. Have a great day!


BlackBerry Customer Support
Research In Motion Limited
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