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Friday, April 5, 2013

Post # 299 - Banquet - Crumby Chicken Nuggets

Dear Banquet,

I am a loyal and lifelong customer.  When it comes to parties, festive occasions, wakes, and everyday meals, I count on Banquet.  One might say that I'm 54% composed of Banquet Chicken.

When I decided to host a Super Bowl party, what was on the top of my shopping list?  Several guest suggested boneless buffalo wings from Buffalo Wild Wings.  One guest's wife works at Hooters, and could have gotten me the famous Hooter Wings at a discount.  I said, "Nope.  I'm a Banquet Man."

I purchased your 15 ounce chicken nuggets --delicious breaded nugget shaped chicken patties.  The serving size on the box is about five servings of six nuggets each.  Just enough for me and my five guests.

Except, when I opened the box, I found 24 nuggets and a VERY big pile of crumbs.  My guests grew hungry and left before halftime.  My party was labeled a dud.

What gives with all the crumbs?  Are crumbs cheaper than chicken?  Is that your game?  Short change the loyal customer to save a few pennies and make the stock rise a quarter point?  I'm very disappointed and discouraged.  I may just try one of those fancy chain restaurants with the busty female servers and the 86 different sauces.

Sincerely,

Jerry

P/S. - Your code you'll be asking for is 5008 2332 000106 29P107.
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Subject: Consumer Affairs Email Response (Case#: 61494169)
Date: Monday, February 4, 2013, 2:36 PM



Hello Jerry, 

Thanks for your email. I appreciate your purchases and your loyalty to our Banquet brand!

I am so sorry to hear you had this experience with our Chicken Nuggets! I am thankful you emailed us so I can get all of the details you supplied over to our Food Safety and Quality experts. Jerry, please know this isn't the experience we want you to have with our products so those details will be very helpful for us.

I am sending coupons your way via regular mail. Please give us another try.
I hope you have a great day!


Michelle
Consumer Affairs Representative
ConAgra Foods
Case: 61494169
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True to their word, a set of coupons arrived with an apology.  The primary coupon was redeemable for a Conagra product up to $8.99.

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