Post# 287 - Bubba Keg Round Two: Bubba Keg Leaks - 7/15/2011

Back in 2008, I wrote a letter to Bubba Keg about my big leaky coffee mug, which has a design flaw that they fixed more recently.  I wasn't happy with their response, and may have stirred up a hornet's nest with somne Bubba Slappees by posting my letter on the Bubba Keg Facebook Fan Page.

I wondered if presenting the same problem 3 years later would net a different result.  Maybe the lady I dealt with jumped ship.  Maybe corporate policies have changed.  I used an alias and cut out all of the iditarod stuff (even though that really happened).

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Dear Bubba Keg,

I have a 33 ounce mug that has a design flaw.  The gasket on the lid, over time, slips out of the groove.  The very act of screwing the cap onto the mug gradually unseats the gasket.

Eventually, if I forget to check the gasket, I get a coffee leak, and coffee on my shirt and pants.  This is annoying, and shouldn't be this way.

I see with the new mugs, you've totally redesigned this.  It's almost like you realized it was problematic, and did something about it.   Unfortunately, I'm stuck with the old one.  The one that leaks.

I'm very unhappy with my mug.  It's one more thing that as a father of 11 girls (still trying for a boy), I don't have time for.  I just wanted to let you know how dissatisfied I am with my Bubba Keg Mug.

Sincerely,

Stephan Mariendo
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Subject: Re: Leaky Mug
Date: Saturday, July 16, 2011, 1:28 AM

Stephan,

Thank you for contacting bubba brands.  We do not  have replacement parts available.  We would be happy to replace the entire bubba keg for you.  Please send the defective bubba to:

Bubba Brand Replacement Department
202 South 1st Street
Knoxville, PA 16928.

Please include a note explaining the problem.  Upon receipt of the bubba keg we will request a replacement be sent to you.

Thank you

-- 
InZone Brands
Gerry
Customer Service Department
http://us.mc1617.mail.yahoo.com/mc/compose?to=Info@In-Zone.com
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From: Stephanie Marie <stephmarie1974@yahoo.com>
Subject: Re: Leaky Mug
To: Info@In-Zone.com
Date: Wednesday, July 20, 2011, 11:43 PM


Gerry,
Thanks for the info.  I'm trying to figure out how much it's going to cost me to package and ship a design-defective mug to your shop in Pennsylvania.  Won't the cost of packaging and shipping cost almost as much as a new mug?
Can I photograph the problem, or are you planning on running some tests on it?  Are you worried that it might not be damaged, and that I'm after a second 33 ounce mug?
I'd be willing to photograph the problem and email it to you, along with a video of me destroying the mug.  No funny business.
Please advise.  
Thanks Again for Responding!
Stephan

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