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Sunday, October 2, 2011

Post# 227 - KY Yours + Mine Lube: What About "Yours + Yours" and "Mine + Mine?":- 8/22/2011

Dear KY,

As the owner of a pharmacy, I stock my shelves with everything from baby wipes to cereal, hairspray to ace bandages.  I even have what we call the "awkward isle," which includes enema apparatus, tampons, and contraceptives.

Your products move quite well--I often need to increase my orders, especially around prom, the annual hoedown barn dance , and when Michael Buble's tour rolls through.  I do have one concern.  It's related to your KY Yours + Mine lubricant.

When I see two dudes walk up to my checkout with two of your KY Yours + Mine matching lube sets, I don't allow myself to draw a conclusion.  It's none of my business, and frankly I don't really care.  My job is to keep my customers happy and coming back for more.

However, the next week, when Dude #2 from the dude party returns with two open boxes and a receipt, claiming "these were both missing the "Yours" lube, now I have an issue.  This has happened three different times, with the same "Dude #2" from the same couple.

The first time, I refunded his money because I thought, wow, what are the odds.  The second time, I realized that this was a scamola, but there was a big crowd, so I begrudgingly refunded him.  The third time, I said "Enough already!"  I told him to call your 800 number directly.  He started waving his hands, calling me a hater, and telling people that I cut his Motrin prescription with Smarties.  And now, I'm losing customers.

Here's the deal.  In a loving and committed relationship, there are two people.  Most of the time, the couple is comprised of a man and a woman, hence "Yours + Mine."  Sometimes, however, loving committed couples are comprised of a man and another man, or a woman and another woman.   Your product only represents the man and woman option.

Could you please consider offering a KY "Yours + Yours" and also a KY "Mine + Mine" product?   Give a lube to everybody in the family!  I think this would solve a lot of problems for gay couples and pharmacy owners everywhere.

Sincerely,

Jerry
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Subject: McNeil-PPC, Inc. Reference - 011223369A
Date: Wednesday, August 24, 2011

Dear Jerry:

Thank you for contacting McNeil-PPC, Inc..  We appreciate your interest in our company.

We appreciate your sincere interest in and enthusiasm for our products.  We truly strive to make a difference in our consumers' lives.  We believe that every e-mail from a consumer offers useful insight into our business.  We forward feedback to our Marketing Department on a regular basis and can assure you our consumers are heard.

For future reference, please continue to recommend consumers to call the toll free number listed on thier product for product return. You may also wish to call your distributor.

Again, thank you for your interest in our company.  Should you have any comments or questions in the future, please contact us via our website www.k-y.com or by calling our toll-free number, 1877 592-7263.  Our specialists are available Monday through Friday, 8:00 a.m. - 8:00 p.m. EST and will be happy to assist you.

Janet M.
Consumer Care Center

011223369A
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Subject: Re: McNeil-PPC, Inc. Reference - 011223369A
Date: Friday, August 26, 2011
Dear Janet,

I can tell you are as enthused about my "Yours + Yours" and "Mine + Mine" idea as I am.  I'm wondering, from a Marketing Department standpoint, if any of the decision makers are of the "Yours + Yours" or "Mine + Mine" demographic.  If so, that should help our cause.  If not, let's move out of the stone age and get some diversity in there!

Thanks for responding!

Jerry
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Subject: McNeil-PPC, Inc. Reference - 011223369B
Date: Friday, August 26, 2011

Dear Jerry:

Thank you for contacting McNeil-PPC, Inc..  We appreciate your interest in our company.

We always value the views and opinions of our consumers, so comments like yours are always welcome and appreciated. We will make certain your feedback is shared with the appropriate management of our company. Please do feel free to contact us again with any other comments or suggestions you may have.

Again, thank you for your interest in our company.  Should you have any comments or questions in the future, please contact us via our website www.k-y.com or by calling our toll-free number, 1877 592-7263.  Our specialists are available Monday through Friday, 8:00 a.m. - 8:00 p.m. EST and will be happy to assist you.

Aaron A.
Consumer Care Center

011223369B
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Subject: Fw: McNeil-PPC, Inc. Reference - 011223369B
Date: Saturday, August 27, 2011

Dear Aaron,
 
What ever happened with Janet?  I'm hoping she didn't get "let go" for her enthusiasm in my idea.  I guess "stay tuned" on that one!
I noticed something.  Your first sentence and last paragraph are the same as Janet's first sentence and last paragraph, so it would seem that the two of you have already incorporated a "Yours + Yours" policy, at least in spirit.  While I appreciate this gesture of solidarity, I would advise you to tread lightly on that philosophy until we find out what happened to Janet.

Thanks for responding!
Jerry

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