Post # 116 - Motorola and Their Piece of Crap RAZR Phone - 3/6/2010

Dear Motorola,

I have been a Motorola RAZR Phone user for two years. They have been miserable years. Miserable like an 88 minute romantic comedy that winds up being a 130 minute “one-of- main-characters-is-slowly-dying” drama.

This phone was provided to me by my employer, Koester Steaks. There are several of us ranchers with these phones, and several of us have the same problem. The back cover falls off willy-nilly, anytime. Mid conversation. Pulling it out of its holster to check the time. Checking my email while I’m in the stall.

It started about 6 months into my ownership. The cover came off. I saw my battery and SIM card. I thought “great—now I know where they are in case I need to take them out.” Then, it was like a kid’s loose tooth. The more I used it, the looser it got. I was a bit annoyed. One of my coworkers complained, and the boss said “you probably don’t need a work phone anyway. So I gulped hard and swallowed my complaint.

Soon, my minor annoyance was a full-on red ass. I had to tape it shut. The other ranchers made fun of me for having a taped-shut phone. “Look at the dork with the tape on his phone.”

Eventually, the phone started “blacking out”. It seems the battery was loose—even with the back lid taped shut. To keep it “functional” I had to apply pressure to the back side with one finger, while holding it with the others. Unfortunately, I picked the wrong finger, and one of the other ranchers thought I was flipping him off. There was a scuffle at Koester Steak Ranch. No one was hurt though.

This Motorola RAZR phone is a piece of crap. You didn’t spend enough time developing and testing. I am supported by two very significant facts:

1) I know four other people with the same problem.
2) A Google search brings up several similar complaints. Try it—I dare you.

Do you admit that this has been a big issue in the field?

Sincerely,

Jerry Herman
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3/10/2010 reply:

Dear Jerry,

Thanks for reaching out to Motorola.

Regarding your concern, we are sorry to hear about the inconvenience that you have experienced. There has not been any known issue notified pertaining the back cover of the Motorola RAZR cell phone series. Motorola stands behind our products by offering a minimum one-year warranty issued from the date of purchase. This warranty does not cover physical or liquid damage and is applicable to all the phones that were manufactured for the US market.

We look forward to assisting you in the future.

For information about Motorola products and services, please visit us at http://www.hellomoto.com/

Thank you for contacting Motorola e-mail support.

Best Regards,

Guido
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My response, sent 3/10/2010

Dear Motorola,

Yep. I figured it wasn’t covered. Why would it be? For a year and a half, I wondered, “what if I complained within the warranty period?” It turns out, it wouldn’t have been covered anyway.

Warranties are great for companies when they crank out crap. That back cover is a known problem. You screwed up. I know it. You know it.

This is where we part. I’m no longer a Motorola slappee. I’m just some guy with a big mouth telling people about my experiences.

Thanks for nothing!

Jerry
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Dear Jerry,


Thanks for contacting Motorola once again.

We regret losing you as a valued customer and we remain at your entire disposal for any future inquiries you may have.

For information about Motorola products and services, please visit us at http://www.hellomoto.com/

Thank you for contacting Motorola e-mail support.

Best Regards,
---------------------------------------------------
Guido,

You mention being at my full disposal, but you never really did anything except dodge some questions about a design flaw with your RAZR phone, and hide behind a clause in the warranty.

You contradict yourself. First, you acknowledge that you’re losing me as a customer. Then you provide your website for product info. If I were a customer, I’d probably enjoy the site. As it stands, if I click on the site, I might buy another fall-apart phone.

Thanks but no thanks. Have a nice life.

Jerry

From http://thehermanletters.blogspot.com

Post #26 - War on Spam - mr. Frank Volume 4 - 6/29/2009

Re: FW: Sorry For My Late Responce

From: Mr. Frank
Sent: Mon 6/29/09 4:50 AM

Hello Jerry,

Thanks for your mail, kindly get back to me with the below informations to enable us proceed, as we are short of time.

{1} Bank Name:............. ..........
{2} Bank Address.....................
{3} Account No:.......................
{4} Swift Code...{if any}
{5} Account Holder's Name: ....................
{6} Tel. Nos...................

I wait for your mail soon.
Frank
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My response to mr. Frank, 6/29/2009

RE: Sorry For My Late Responce

Dear mr. Frank,

Why are you prolonging this transaction? I’ve given you all of the other info, except the bank account name and account number. Stop asking for the same info over and over!

As you are aware, I have a screening process. You are in the process of unlocking the bank code. The second of six questions is:

Tell me about your most embarrassing moment.

This should be simple. Mine involved my ten speed bike, a ramp, an on-looking cub scout troop, and a truck filled with cotton crossing a bridge over a lake of fire.

Please hurry!

Sincerely,

Lance E. Antsyinmypantsy
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My follow-up to mr. Frank, sent 6/30/2009

RE: Sorry For My Late Responce

Dear mr. Frank,

I hope life is going well for you. I’m feeling charitable today. I’ll tell you why in a minute. The second digit to my account is “4”.

I caught a strange but lucky break yesterday. That cricket, which was chirping over and over at night, drove me bonkers. I crushed it with my shoe. The manager of our shelter heard me. Being an animal lover, she hollered at me and kicked me out of the shelter with only a PB and J.

So I started singing. Right there in front of the shelter, which was adjacent to the Opera House. A local record producer’s wife was walking out of the opera house with her husband. They heard me singing. She told her husband that he should give me a recording contract!

I’m in the studio today, working on my debut single! It goes like this:

What’s the cream-cream creamiest spread there is? (Peanut Butter).
It goes well with jelly, like no other. (Peanut Butter).
The little kids like it in their lunch.
Come on now silly, you have a hunch. (Peanut Butter).

Erwin Rommel pops up from his tanks
Just to give Mrs. Rommel many thanks.
He can’t get over his lunch box.
He’s the one, the Desert Fox (Peanut Butter).

Jesse Jackson, Madonna, Bono too.
They eat it, and they all love you.
Cronkite, and Rather ate it between news takes.
But not that Brokaw—he liked steaks. (Peanut Butter).

I’m still working on it. Can you help me come up with a title? I’ll give you co-writing credits. Also, tell me about that embarrassing moment! I’ll unlock the 3rd digit. Whenever you get a chance (we have time)—I’m pretty busy right now.

Sincerely,

Lance E. Antsyinmypantsy

From http//hermanletters.blogspot.com